Products must be returned within 14 days of delivery. Returned products must not have been worn, washed or altered in any way. Returned products must have all their original labels and must be in their original packaging.
EXCHANGE
HOW TO REQUEST AN EXCHANGE
Requesting an exchange is quick and easy. Contact our customer service team or send an email to marsupio@marsupio.it, specifying:
- Order number
- Item ordered
- First and last name
- Address
- Phone number
- Reason for the exchange and new request
N.B.: Some products are available in one size/colour only. These products cannot therefore be exchanged for a different size/colour. If you wish to exchange such products for a similar one, please specify this in your exchange request.
SHIPPING COSTS AND TIMESCALES FOR EXCHANGES
The cost of returning the product to our warehouse, whether by courier or postal service, is solely the responsibility of the customer. Shipping of the new product will be covered by Marsupio. Your new product will be dispatched once we have received the original item.
REFUND
HOW TO REQUEST A REFUND
You may return your order within 14 days of the delivery date and receive a refund. Requesting a refund is quick and easy. Contact our customer service team or send an email to marsupio@marsupio.it, specifying:
- Order number
- Item ordered
- First and last name
- Address
- Phone number
- Reason for the return
- Bank details (full IBAN)
REFUND AMOUNT
Shipping costs, whether by courier or postal service, are the responsibility of the customer. The customer will therefore be refunded the value of the returned product.
REFUND METHOD
To process the refund, the customer must provide their bank details to the customer service team. The required information is the IBAN and the account holder’s name. Marsupio operates within the European Union; for this reason all transactions, including those in foreign currencies, are converted into Euros following payment by the customer. For payments made in currencies other than Euro, Marsupio will refund the amount in Euros; the amount in the original currency is therefore calculated based on the exchange rate on the day the refund is processed. Exchange rate risks are therefore borne by the customer.
REFUND TIMESCALES
The refund will be processed as soon as the returned product arrives at our warehouse.
Please note: if payment was made by credit card, refunds may take up to 4 weeks to appear on your statement.
CUSTOMER SERVICE
For any further questions regarding online purchases and returns, please contact our customer service team:
MARSUPIO SNC – Via Cal Trevisana, 35 – 31044 Montebelluna (TV) – Tel. +39 0423 22356 – marsupio@marsupio.it